Stakeholders and Contacts

ORTP Guidance

  • Table of vital internal and external stakeholders for incident management and outbreak response
  • Descriptions of external partners
Stakeholders Representatives/Examples
(no contact list)
  • Patients
  • Patients’ families
  • Visitors
  • Community
Direct care HCP
(no contact list)
  • Physicians
  • Nurses
  • Allied health practitioners
Clinical leadership
  • Medical and nursing
    • Critical care
    • Infectious diseases
    • Obstetrics
    • Pediatrics
    • Radiology
    • Surgery
    • Trauma
  • Allied health (OT/PT/RT)
  • Emergency department leads
  • Community infectious diseases physicians who would act as medical-technical
    specialists in HIMT
  • Volunteer services (facility and emergency response)
Administrative leadership
  • Facility
    • President/CEO
    • Director of Nursing
    • Chief Medical Officer
    • Chief Safety Officer
    • Risk Manager
    • VP of Finance
    • Communications
  • Health Incident Management Team (HIMT):
    • Incident Commander (IC)
    • Public Information Officer (PIO)
    • Liaison Officer (LO)
    • Safety Officer (SO)
    • Medical-Technical Specialist
    • Operations Section Chief
    • Planning Section Chief
    • Logistics Section Chief
    • Finance/Administration Section Chief
    • Recovery coordinators
  • Academics, if applicable:
    • Dean of Students
    • Student Health Medical Director
Support services leadership
  • Infection prevention and control
  • Environmental services
  • Food services
  • IT and health information systems
  • Security
  • Materials management
  • Ethics
Facility services leadership
  • Laboratory operations
    • Microbiology
    • Blood bank
    • Other laboratory divisions as appropriate
  • Dialysis
  • Diagnostic imaging
  • Occupational health and safety
  • Ambulance services
  • Pharmacy
Public health/departments of health
  • Health Care Coalition (HCC): healthcare organizations and public health officials within a geographic area, conducts preparedness and surge capacity exercises, collaborates with Emergency Support Function (ESF)-8
  • State/Territorial/Regional/Tribal
    • Contacts at the local health department. These contacts can assist with contacting the state laboratory contacts or CDC.
    • State epidemiologists
    • Director of health and nursing leadership
    • Public health laboratory leadership
  • Federal
    • Department of Health and Human Services (HHS)
      • CDC
        • Laboratory Response Network (LRN): integrated network of state/local public health, federal, military, and international laboratories created to respond to bioterrorism, chemical terrorism, and other public health emergencies.
        • 24/7 Emergency Operations Center (EOC) Watch Desk
      • National Institutes of Health (NIH)
    • Assistant Secretary for Preparedness and Response (ASPR) Hospital Preparedness Program (HPP): federal funded program to support regional healthcare system preparedness (9)
    • Emergency Support Functions
      • ESF-8 (Public Health and Medical Services)
      • ESF-1 (Transportation)
      • ESF-3 (Public Works and Engineering)
      • ESF-5 (Emergency Management)
Regional healthcare organizations/facilities
  • Health Care Coalition (HCC)
  • Hospitals
  • Post-acute care facilities
  • Long-term care facilities
  • Healthcare networks
  • Designated specialty care centers
  • Healthcare providers
  • Clinical care centers
Municipality leadership
  • Mayor
  • EMS
  • Fire and rescue
  • Law enforcement
  • Public works
Unions Relevant union(s) based on facility
Non-governmental Organizations(NGO) contacts
  • Volunteer/donation supported organizations (examples Red Cross, Salvation Army)
  • Faith based organization(s)
Public and media (no contact list) Coordinated through PIO
Resources and Assets Examples
  • Floor plans
  • Generators
  • HVAC systems
  • Power
  • Sanitation
  • Ventilation
  • Water
  • Beds
  • Extracorporeal membrane oxygenation (ECMO) equipment
  • Hemodialysis equipment
  • Ventilators
Medical supplies
  • PPE
    • Type
    • Quantity on site
    • Quantity stockpiled
  • Reusable medical equipment (RME)
  • Alcohol based hand rub (ABHR) stations
  • Antimicrobials
  • Vaccines
Private or academic research centers
  • Rapid diagnostics
  • Treatment
  • Technology that may not be ordinarily available
Training, education, and toolkits
  • Society for Healthcare Epidemiology of America (SHEA)/Centers for Disease Control and Prevention (CDC) Outbreak Response Training Program (ORTP)
    • Digital toolkits on preparedness, mitigation, response, recovery, implementation
    • In-person conference recordings
    • Communication strategies webinar recordings
    • Online simulation modules
  • Council for Outbreak Response: Healthcare-Associated Infections and Antimicrobial-Resistant Pathogens (CORHA)
  • Office of the Assistant Secretary for Preparedness and Response (ASPR)
    • Hospital Preparedness Program (HPP) Performance Measures and Implementation Guide (9)
    • Technical Resources, Assistance Center, and Information Exchange (TRACIE) (38)
    • Public Health and Information Sharing Toolkit (55)
  • National Ebola Training and Network Center (NETEC)
  • CDC
    • Preparedness and Emergency Response Learning Centers (PERLC)
    • Crisis and Emergency Risk Communication (CERC) training (31)
    • Pathogen-specific toolkits (23)
    • Outbreak Investigation Toolkit (69)
    • Prevention Tool Kits and Transfer Forms (80)
  • San Francisco Bay Area Advanced Practice Center Infectious Disease Emergency Response (APC IDER) (49)